Reference

Privacy Policy for mahkotajitu accounts

Our mahkotajitu Privacy Policy explains what we collect when you open an account, sign in from a phone, or use DANA, OVO, GoPay and QRIS.

Account dataWallet recordsDevice detailsPrivacy requests
mahkotajitu Privacy Policy for mahkotajitu accounts
PRIVACY HELP ROUTE

Get privacy help through your account

A clear account path helps you ask about personal data without sending sensitive details into a public chat.

Account request Use the signed-in support path to ask for a copy, correction or deletion review.
Wallet enquiry For a DANA, OVO, GoPay or QRIS privacy question, include the transaction reference rather…
Login concern If an unfamiliar device appears in your access history, contact us through the account…
DATA HANDLING PRACTICE

Data handling from login to retention

We handle this policy area around practical account events: opening access, confirming a phone, recording wallet activity and protecting a signed-in session.

Account creation

When you open an account, we use the details you provide to create your profile and complete the phone verification step. Keeping those details current helps us match later privacy requests to the right account.

Device signals

A phone or desktop session can produce technical signals such as browser type, access time and security events. These help us spot unusual login activity and maintain the account path without reading unrelated device content.

Cookie choices

Our site may use cookies or similar browser storage to keep a session active, remember selected settings and measure page performance. You can manage browser storage through your device settings, though some account steps may then need repeating.

Wallet records

Payment references from DANA, OVO, GoPay, QRIS, bank transfer or virtual account are used to match a request with your account. We do not need your wallet password to check a transaction reference.

Security checks

We may compare login, phone and transaction signals when protecting an account or checking a withdrawal request. These checks can pause a request until the account details and submitted verification match.

Retention requests

We keep records only for the operational, dispute and legal purposes described in this Privacy Policy. Ask us to correct or remove eligible data through support, and we will explain any record that must remain.

Privacy Policy questions for Indonesian accounts

These answers focus on the questions we expect you to ask before opening an account or linking a local wallet. If your situation is not covered, use the signed-in support route and identify the account step or transaction reference involved.

It covers account details, phone verification, login and device signals, cookies, wallet references, support requests and retention. It explains how we use those records when you access the service where local law permits.

We use your phone number to create and verify the account, help distinguish your request from another account and support account recovery. We may ask you to confirm it before discussing personal records.

Yes. The Privacy Policy covers transaction references connected with DANA, OVO, GoPay and QRIS, plus bank transfer and virtual account records used to match a wallet request with your account.

You can request a correction through the signed-in support route. Include the account phone or email and explain the incorrect field. We may verify ownership before changing details linked to your profile.

Open support from your account and ask for a personal data copy. State which account identifier belongs to you and, if relevant, the wallet or login period you want included in the request.

Cookies can keep your session active, remember settings and help us assess page performance. You can adjust browser storage on your phone or desktop, but disabling it may require repeated login or account steps.

Change your password, then contact support through your account with the access time and device details. We will check the related security record and explain the next privacy or access step.